Harken UK

about harken
what are customers say

"I just wanted to take this opportunity to thank Harken UK for a wonderful bit of support and service.

Last Thursday, following maintenance to a 64.2 winch, we managed to graunch several important parts including wrecking a ratchet gear. This was particularly upsetting as we are due to leave on an important mini-cruise tomorrow with friends, one of whom, a very keen sailor, has terminal cancer. The first feedback from our local Harken supplier was that there are no 64.2 parts available in the U.K. and that they would take about 2 weeks to arrive from the U.S. I was about to call Neil to enlist his support to get parts air freighted from the U.S but I made a personal call to Harken UK first. CATHERINE PUTT did an absolutely brilliant job. She found that you had an old (obsolete!!) 64.2 in stock, took it apart, extracted the required bits and sent them to me immediately. The winch is now fixed and we are back in business.

So … thanks a lot. You must be proud of you products, organization and STAFF."
  Graham
  Tom … good choice from IPY to use Harken!

"A quick personal thank you, to you and all your staff for your hard work and perseverance with the various Olympic projects that have come your way. Your prompt service and helpful approach has been much appreciated and did ultimately make a significant contribution in Athens".
  Peter Bentley, Technical Coordinator, RYA Olympic Programme.

"I would like to thank you for giving me those wonderful prizes I won at the Lymington Open for Optimists. We had one day of really good coaching. The next day we went out and then got stuck in the mud when the tide was going out! The RIBS couldn't get through so the people on them sat on one side and raised their motors. After that we went out and had four good solid races. It was great fun and the first time I won an open meeting in a regatta fleet! Thank you again for sponsoring this event".
  Liam Garrison Boldie (aged 8)

"Thank you for the brilliant service and prompt delivery".
   Aidan Hefferman–Ireland

"Many thanks to you for your help and assistance over the past few months. It's good to see that proper customer service is still alive and kicking at Harken . Long may that continue, and we will keep buying Harken products".
    David Finch

"....you have been exceptionally helpful throughout, for which I thank you. It is my experience these days that apologies are out of fashion, and the fact that you have taken some considerable pains to apologise and even to shoulder some of the burden of responsibility speaks volumes for you .. Harken is indeed fortunate to have you as their UK representative."
    Paul Ives– Llanymynech, Wales

Subject: Rolling Stones Tour 2002. "We would like to take a moment to extend our thanks for the goods and services you supplied recently towards our hugely successful Rolling Stones Project. The Production Team are delighted with the results, which would not have been possible without your contribution"
    Tony Bowern – Brilliant Stages Ltd, Herfordshire , England

"Thank you for sorting out the pin-stop parts. They arrived just before Christmas, so everyone at your end must have really pulled the stops out!"
    Graeme Henley – Vodafone , UK

"Thanks for the stickers that you sent me in response to my email. stuck them on boat and it looks great .It's nice to have that kind of after-sales service from a company, especially when I was not actually buying anything at the time. Thanks for being so prompt too"
    Iain Christie – Leicestershire , England

"Thanks a lot for the screws! That was excellent service. I've muddled along with one screw missing for two years and you've solved the problem in a flash. I'll be sticking to Harken from now on"
    Nigel Robinson

"Superb service! You mailed me the replacement spring by return at no charge. It arrived this morning! You now have a very satisfied customer, who is your ambassador."
    Tony Rix

"Watch out (for us) at the F18, it will be the one with Harken stickers all over it. The reason being the fantastic help I received from Harken in Lymington. The main sheet car on my boat was I'm told an old design that has since been modified by Harken. This came to light when mine failed at the Essex Dinghy Championships. Although weekend racing was a write-off, the level of help Harken at Lymington gave me more than compensated. A new heavy duty main sheet car was dispatched overnight without any question. Where I thought I would have to argue for some sort of sympathetic warranty, I found sympathy and help ready at hand, and a replacement within 12 hours free of charge. It is rare to find a major manufacturer such as Harken so ready to be of service and keen to maintain their reputation for quality equipment. Particular thanks go to Cathy Ash-Vie for her assistance."
    Don Finlay – Inter 18 owner

"All I can say is that I am "gob-smacked". Less than 48 hours after I returned the faulty winch handle, I received by courier a replacement. This is most incredible service. Thanks a million for your outstanding fast response".
    John Noe– Liss, Hampshire

"... it is reassuring to know we chose the best equipment and that it is supported by truly excellent service"
    Richard Bailey— Cheshire

"I would like to thank you for the superb friendly way you have dealt with these problems, your service has completely restored my faith in Harken"
    John Gorman

"Many thanks for the quick response to my request for spare parts for my genoa car, it's nice to find someone giving such good service. Your service level is outstanding and the service I received at Cowes was excellent".
    Terry Hogg

"Thank you very much indeed for your excellent after sales service".
    John Williams

"Many, many thanks for the stickers which arrived this morning. I really appreciate your efficiency and this left-hander who has difficulty working out port from starboard is eternally grateful to you".
    Anthony Delow – Delow Associates

"It occurred to me the other day I didn't get a chance to thank you for the work you did to sort out the mainsheet system on Trajan as we departed to sail around Ireland almost as soon as we got the mainsheet back. The entire set-up works perfectly now and I can't thank you enough for the fantastic service. We have as it happens corrected two other rival boats mainsheet systems who also had the car installed the wrong way around like we did they also noticed the system working better! Thanks again for the help and service, it's nice to see such a large company as Harken helping out smaller customers and flying the flag for one of the best after sales support we have ever experienced."
    Greg Chiswell – "Trajan" GBR

"What service! Not only do I receive two springs almost before I realise I've actually sent the email requesting them, but they're free of charge too! My cam is back in full working order, my faith in the possibility of efficient business in Britain is restored."
    Tony Hunt – Rochester , Kent

"On behalf of Keyhaven Yacht Club I would like to thank you for your kind donation of sailing gear for our Christmas raffle. It was most generous of you and we hope to be able to raise enough money to fund our Christmas Children's Party."
    Sally Ann Walker – Rear Commodore, Keyhaven Yacht Club, Hampshire

"Thank you for your email received via "Practical Boat Owner" regarding my email to them about your sunglasses. Having run my own business until retiring in three years ago I agree with your sentiments on customer satisfaction and was very pleased to be able to express my approval of your product".
    Denis Dryden – Campbeltown, Argyll

"Thank you for replacing my sunglasses so willingly and promptly. They fit securely; give very good protection and clear vision. We race two evenings per week, as well as weekends and sailing into the low sun in the evenings it is essential to have a good pair of sunglasses...it is important for a company to have good products, but good service is equally important in growing customers. Thank you, Harken"
    David Brann– Dorset